If you're looking at ordering large, odd sized items or bulk numbers please email us at enquiries@cmasnz.com and we will provide you with a quote including shipping.

Terms and Conditions

We know that Terms & Conditions (hereby known as T’s & C’s) are not the most exciting things to wade through, and are not really something that you bother with unless something happens.  So, we have tried to keep ours as simple as possible while covering the legal aspects that we need to.

In a nutshell, when you shop with us you are agreeing to our T’s & C’s, which includes our Refund, Shipping and Privacy policies. 

Our T’s & C’s may vary over time if needed, and we reserve the right to do this without notifying you.

Payment Terms

We are based in New Zealand, so the prices on our site are in NZ dollars. 

Online payments are securely processed.  Whatever method you choose to pay by, we don’t store or even see your payment details – unless you specifically request us to manually process a payment. 

If you do not wish to use the online store (and want us to manually process something), please contact us at enquiries@cmasnz.com and we’ll get you sorted.

Your items will be shipped once we have confirmation of payment.   

Assumption of Risk

The products we are selling are created for use in a specific, specialist environment – and for the very many disciplines of martial arts.  By definition martial arts are considered as a high risk activity and this is something that needs to be spelled out. 

By purchasing from us, you are acknowledging that any participation in these activities is at your own risk.  You also acknowledge your own responsibility to read and follow specific warnings and instructions on products and in product manuals. 

If something happens to you, or someone else while participating in these high risk activities, you voluntarily accept the risk of death or other personal injury sustained, and indemnify CMAS international limited, whether or not caused by the negligence or other fault of CMAS International including but not limited to equipment malfunction from whatever cause, or any other fault.  In other words, it’s not our fault. 

Weapons:  Warning

As we sell martial arts weapons, and not everyone is as careful or well trained, we feel that these need to come with their own separate warning label. 

To make it perfectly clear, any weapons purchased from us are intended for training purposes under supervision of a trained instructor, and are meant for demonstration of forms/kata/patterns, collection or display purposes only.

Before each use, make sure to check your weapon/s condition.  If you see something which is unsafe – don’t use it.

The weapons we sell are not meant for sparring or contact.  If you haven’t got our meaning yet, weapons are dangerous, and if mishandled or misused, poses serious risks like injury, disability or death – or worse, expulsion from your training centre.

All risks mentioned above are the purchaser/user/participants sole responsibility. If something happens to you or someone else, while using a weapon purchased from us, you accept the liability.

Basically, We (CMAS International Limited) will not take any responsibility for the improper, illegal, unintended use or modifications of weapon(s) sold through us. 

If you are ordering a weapon – please check your country’s requirements as these may differ from ours.  It is your responsibility to make sure you can have these shipped to you.  When you purchase a weapon from us you are confirming that you are complying with your local laws.

No refunds will be provided on any shipping costs (to or from) on any items that you have purchased from us that has been stopped, or returned to us, due to restrictions imposed by your local laws.

So, if you have not checked and confirmed that you can receive the item purchased and we send these to you and you are not able to have it, the costs incurred with sending and returning any item will be taken prior to any refund being provided back to you.

 

Refund Policy

In the (very) rare instance that the items you’ve purchased are faulty, you’ll be pleased to know we have an easy process for getting this sorted.  If the problem is due to a manufacturers defect, we’ll even cover the cost of return and replacement shipping.   

Faulty Item(s)

If, for any reason you feel the item(s) you have purchased are faulty, please contact us at enquiries@cmasnz.com (including photo(s) and description of the defect).  If they are, of course we will replace them.  We want items which are non-faulty too.

If the item(s) have been misused and as a result have been damaged, then we don’t have to replace them free of charge.

Incorrect Item(s)

If you’ve purchased the wrong size or product or if we have sent you the wrong product/size (we are human too, and very occasionally make mistakes) then the item(s) must be returned to us in a saleable condition (i.e. not washed, worn, altered, soiled or damaged). 

Where you have incorrectly purchased, you will need to cover the additional shipping costs (return and resend) and we will send you the correct items. 

For items that we have sent to you in error we will cover the cost for returning and resending the correct item to you.

Please note that there is a 30 day limit on returned items, so let us know us know at enquiries@cmasnz.com within the 30 days that the item is incorrect.

Books, DVD’s, Clearance, and Custom Item(s)

We can’t refund any book(s) and/or video(s) once the seal is broken, or if you decide it is not the right one.  If the book(s) and/or video(s) are defective we will replace the item with the same title.

If you’ve ordered a custom item, these are non-refundable, unless we’ve made a mistake.   

All clearance items are non-refundable – we’re trying to get rid of them, not take them back – so please be careful when you order.

Weapons

If you are ordering a weapon – please check your country’s requirements as these may differ from ours.  It is your responsibility to make sure you can have these shipped to you.  When you purchase a weapon from us you are confirming that you are complying with your local laws.

No refunds will be provided on any shipping costs (to or from) on any items that you have purchased from us that has been stopped, or returned to us, due to restrictions imposed by your local laws.

So, if you have not checked and confirmed that you can receive the item purchased and we send these to you and you are not able to have it, the costs incurred with sending and returning any item will be taken prior to any refund being provided back to you.

 

Shipping Policy

We know – once you’ve ordered and paid for something – it’s exciting and you want it as soon as possible – we’re the same.  Once your order has been placed and payment has been confirmed with us, we will organise to dispatch your new additions from our warehouse within 24 hours between Monday and Friday New Zealand time.  If you order on a Saturday or Sunday New Zealand time, we will dispatch on the next business day (we do need to rest a little too).

While we like to run everything from start to finish, we are only a little cog in a big machine with moving parts, which means that once your purchase has left our warehouse we have minimal control from then on out. We are mostly reliant on the postal system or shipping company to get your shiny new purchase to you, and while we have approximate delivery times, sometimes through no fault of our own, these are not met.  We do however have a track and trace on our parcels so will be able to follow up if it hasn’t arrived within the expected time frames.

Now for the part the most people want to know about – The how, the when, the cost:

The How

We have a team of couriers on hand to provide delivery both domestic and international.  If you would prefer to use your own method of collection and delivery, this can be arranged – however once your goods leave our warehouse, we will consider this delivered to you.  We will not be responsible for any damages, costs or delays incurred during its journey.  

We cannot deliver to P.O. Box or Private Bag as they generally aren’t big enough. We would suggest using an address that you will be at during the day for delivery, as a signature may be required.  If the parcel gets sent back to the depot – this will cause delays and all sorts of inconveniences for you (like having to pick the parcel up on a Saturday) and if it gets returned to us, there may be additional shipping charges to have it sent back out to you. 

Alternatively, depending on how much you are prepared to pay, and how soon you need your items, we also offer a personal delivery service – meaning you get to see our smiley faces in person.

The When

Generally for New Zealand deliveries, we can offer a next business day delivery to most areas (excluding rural deliveries which may take up to three days).

We can even organise for a delivery on a Saturday (in most areas) – however this will cost a little extra – because let’s face it – most people prefer not to work on a weekend. 

If the delivery destination is overseas – we probably won’t be able to deliver the next day.  Depending on where you are – and what you want to pay for shipping & customs – we can offer you a choice of delivery rates and timings to suit your needs and budget. 

The Cost

Depending on the size of your package your shipping costs may vary.  We have tried to keep them as reasonable as possible while giving you a single payment method (at the cart).

If your items for delivery are large or odd shaped, and fall outside of normal box shaped packages, then at this stage, we will need to contact you to confirm delivery costs.  These are determined by our courier/shipping companies, and we have to do what we’re told. 

International

If you are based overseas, we will contact you with quotes for shipping options – depending on your requirements.

As mentioned above, wherever you are, we are willing to bring your items personally if you need them urgently – this will incur our travel costs to get to you and back home – but we’ll get things to you quickly.   

Accuracy of delivery

Orders placed via the website are more likely to be delivered on-time to the correct address as we have your details clearly recorded on the computer generated order form from prompted information supplied by you. We encourage all orders to be placed via the website however if this doesn't work for you, get in contact with us at enquiries@cmasnz.com and we'll get the information we need to ship to you via email.

Privacy Policy

Just as we like our own privacy, we (CMAS International Limited) are committed to protecting your privacy.

As with any online shop, we do need information in order to provide our service, and by shopping with us, you agree to us collecting and using the information set out below.  If we make any changes to our Privacy policy, we will post the revised policy on this page. 

What Information will we ask for?

By shopping with us, you will need to provide some, if not all of the following personal information

  • Name
  • Physical address
  • Postal address (if different from physical address)
  • Email address
  • Credit card number and expiry date (for manual orders only)
  • Contact phone and/or fax numbers

We will also keep communication between us so that we have a record of what we have provided to you. 

What do we do with the information?

  • We want you to have a great experience with us, and we use your information to make this happen
  • We may use your information to let you know about important changes to the site, new services and special offers we think you will find valuable. This is entirely up to you though, we hate spam too, so let us know if you don’t want us to keep you updated. 

Third Party Marketers

We (CMAS International Limited) will not sell, rent, share or otherwise disclose any information provided by you or obtained through your use of our site to any unrelated third party.  Unless the law tells us we have to; or we have to disclose as necessary to enforce our rights under this Agreement, or to protect the public.

Limitations

By using the site you agree that we are not responsible for:

  • Any disclosure of your personal information made by you to a third party through your use of the site;
  • Any disclosure of your personal information obtained illegally from us; or
  • Any accidental disclosure of your personal information made by us.

Cookies

  • As with all websites, we use cookies to store information about the products in your shopping cart/basket. No personal information is stored within these cookies. 

Sale of Business

If CMAS International Limited is sold you agree that we may disclose all personal information to the third party who have acquired our assets or capital stock.

Notice

As previously discussed, by using the website you consent to our collection and use of the information as described in this Privacy Policy. If we change our privacy policy, we will update this page on the website. For your convenience and future reference, the date of the version of the Privacy Policy set forth on the website is listed below.

If you think that we are making any misleading, incorrect statements or you feel any other information is not correct, please contact us at enquiries@cmasnz.com.

Our Privacy Policy was last updated August 2019